Away Status - Cutting off calls

[Chris NT]

Hi could anyone help with this please.

I have a team of around 5, at times we get very busy and all the team need to wrap up there calls at the same time. They go on to 'Away' status which as per the default takes them out the queue and then 3CX cuts off all the waiting customers in the queue system.

Is there a way I can set the default 'no agent available in queue' to keep the customers in the queue waiting until the staff go back on available?

Thank you

 

[Saqqara]

If no agents are logged in, it will always goto ‘destination if no answer’ - this is 3cx default setting and can not be changed

why not add some ‘wrap up time’ to the queue

more info on queues https://www.3cx.com/docs/manual/call-center-queues/