Solved AWS 3cx cloud x twilio

[Renan Paiva]

Hello,

I'm trying to set up a Twilio sip trunk, and after following the 3CX tutorial when I try to make a call every time I get a message saying: call failed, not found.

As I'm using the 3CX cloud I can't find the log.

Best regards,
Renan Paiva

 

[YiannisH_3CX]

Hello @Renan Paiva

Do you have an Outbound rule that matches the numbers you are trying to call? You can search the 3CX activity log located at Dashboard / Activity log and see if there is any error indicating why the calls fail. You may also need to set the logging level to Verbose and restart all services so you can get more details regarding the error.

 

[Renan Paiva]

Thanks a lot, with the verbouse log I could fix my problem.

 

[YiannisH_3CX]

Glad i could help