Solved Azure and AWS | SIP Trunk Registration Failed

[lmphago]

Hi, I have deployed 3CX on both Azure and AWS. The Firewall Check shows all green on both Azure and AWS but the SIP Trunk does not connect.

 

[cobaltit]

What do the logs say?

 

[YiannisH_3CX]

Set the activity logging level to Verbose and check what the logs say when the PBX attempts to register. Did you follow the 3CX guide for Dataphone?

 

[lmphago]

Set the activity logging level to Verbose and check what the logs say when the PBX attempts to register. Did you follow the 3CX guide for Dataphone?

Yes, I used the Dataphone guide which was fairly easy. See the error log attached.

What do the logs say?

Hi, see the attached screenshot. How do I get around this?

 

[lmphago]

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Above is the list of ports I enabled

 

[YiannisH_3CX]

From the error you are getting I believe you either do not get a reply back from Dataphone for your registration attempts. That could be because they need to whitelist your IP or the requests are not reaching them.
I would reach out to Dataphone and ask why registration is not working.

 

[lmphago]

From the error you are getting I believe you either do not get a reply back from Dataphone for your registration attempts. That could be because they need to whitelist your IP or the requests are not reaching them.
I would reach out to Dataphone and ask why registration is not working.

Hi, thanks for your assistance, its working now, guess all Dataphone had to do was to whitelist my IP.

 

[YiannisH_3CX]

Glad to see the issue has been resolved.