Bandwidth.com Concurencyy Limit Reached

[besthce]

Hello everyone!

I just switch over to bandwidth.com for a provider and am having difficulties on making two calls at the same time. If ext1 is on the line, ext2-ext7 cannot make calls. I have six phone numbers through bandwidth.com and have them setup under the main number as DIDs (*####). Am I missing a vital function with 3cx and bandwidth.com.

Thanks in advance for any ideas, thoughts, or tips that could help me solve this problem.

Make it a great day!

Brad

 

[mixig]

Hi,

when ext1 is on a call, other extension can`t make call. Is that another call local or outbound call? You have 6 numbers from your provider, but how many channels do you have? Maybe you have one simulatenous call from your provider? What does server activity log says?

 

[besthce]

mixig,

Thank you for the questions. I have actually found out that bandwidth.com does not have unlimited in/out per trunk like my old provider. It was setup for 1 simultanous call which included any of those DIDs. I just upped to 2 channels in efforts to have at least one in and one out call. But you were spot on with the questions and I appreciate you taking the time to respond.

Thanks again!

 

[mixig]

Next time when you cannot make the third call you now the procedure