Solved Barge in, listen, whisper

[SCUAdmin]

I am having trouble getting the barge in option to work.

We have two call queues... one test, one live. Also, have two extension groups (both live, the test queue does not have an extension group). My extension is in both queue and extension groups...

On the test queue, I can get the barge in option to work for my extension as well as another. On the live queue it does not. The settings are the exact same.

What could prevent me from using barge in on the live queue?

 

[JohnS_3CX]

Hi.

Do you belong to both extension groups?
Do you have the rights to barge in for both groups?

You can only barge into calls that are shown to you.

 

[SCUAdmin]

I do belong to both extension groups.
I also have the right to barge into both groups. attached are the manager permissions of each group.
The rights on my extension are using the default group permissions.Maps group (Left image) is our call center group; I'm also in the Queue for our call center.



The odd thing is; if I add myself and another extension to our test queue (0075), I can right click the call on the switchboard (app or desktop) and have the option to barge in. The only difference is there is no extension group for the test queue. See attached images for queue. The image on the right are the extension groups.

 

[JohnS_3CX]

Try enabling this so you can see their calls.

Barge in relies on a) others showing you their calls and b) you being able to see the calls.

 

[SCUAdmin]

Alright. I'll give that a try and let you know the outcome.

 

[SCUAdmin]

I added that option; still a no go.

Now, when I right-click, it doesn't give me any options.


Edit:
I added that option to their extension along with "Show call to group members" and it worked.

 

[JohnS_3CX]

Ok so they were not showing their calls and when you enabled that you can now see them and also have the right to barge in