Barge In

[Tarheels]

I have a customer that needs barge in on the phones. I programmed it in the extension but It doesn't work. Is there a code I need to dial?

 

[jmitch11]

I wish there was a dial code for this feature. Unfortunately they only allow it from the Windows Softphone Switch Board or the Web Client.

 

[Tarheels]

I wish there was a dial code for this feature. Unfortunately they only allow it from the Windows Softphone Switch Board or the Web Client.

How do I access it thru the softphone

 

[TBWD]

How do I access it thru the softphone

Right click on live call, then select Barge In

 

[Tarheels]

Right click on live call, then select Barge In

I right click on the call and I don't see Barge in.

 

[TBWD]

First Must be pro or enterprise license, make sure group allows Can Barge in, listen or whisper (requires 3CX PRO Edition), same with the extension. Using the windows client open the switchboard as manager.
Select a live call, right click on it, you should now have Listen, whisper and Barge as an option.

 

[Tarheels]

First Must be pro or enterprise license, make sure group allows Can Barge in, listen or whisper (requires 3CX PRO Edition), same with the extension. Using the windows client open the switchboard as manager.
Select a live call, right click on it, you should now have Listen, whisper and Barge as an option.

When I try to barge in my phone says make call then it goes on hold

 

[JohnS_3CX]

You likely have the client in CTI mode instead of softphone.