Solved Beep during a call

[pedrotms]

Hi everyone. I'm having a problem with an extension registered in the iOS app.

What's happening is that beeps occur during a call. Note that it's not a beep indicating a loss of connection because the call is in progress.

These beeps last the entire call and don't appear in the recording. Only the extension hears these beeps.

I've already tried switching from Wi-Fi to mobile data. But as I said, the beep occurs throughout the call and mixes with the voices.

What could it be?

 

[Ronaldvdv]

We have had this a couple of times. I'm not 100% sure it it was turn iOS device off en on again or reprovision the app.Try turning if off and on again first

 

[BrunoI_3CX]

Does the same behavior occur when using the web client, IP Phones or any of the 3CX Apps?

Additionally, does the issue occur when receiving both internal and external calls?

Please also ensure that both iOS and the 3CX Mobile App are fully up to date.

 

[Vali_3CX]

@pedrotms
It happened only on incoming call(s) or in ongoing ones too?
You could check if extension has the "Also ring my mobile" turned ON and the mobile number is of the same iphone you have the 3CX client.

If not from reconnection, then the beeps you hear is the call waiting indicator, which is triggered by any incoming CallKit-compatible call (3CX, Phone, FaceTime, WhatsApp etc) arriving while you're in a 3CX call.

 

[pedrotms]

Reinstalling the app solved the problem. Thank you all.