Best way to log calls on vTiger CRM? for reporting Suggestions welcomed

[AGidi]

Hello guys.
We use a self hosted vTiger CRM , and currently have its default integration working, we get the browser window opened on every inbound call , it searches and shows the account or an empty contact.

That´s all nice.

What i would like to try is, have the CRM log, or the 3CX push all inbound or outbound calls in a "call report" in the CRM, so it can match the numbers to the customers.

This will help me create a report and see which are the customers with more calls and maybe i can attach the call to the support ticket .

How would you go about this? all suggestions opinions ideas are welcomed.

 

[edossantos]

Hello @AGidi,

In order to get the list of calls from 3CX, you can generate a daily report, or you can also check the CDRs generated by 3CX:
https://www.3cx.com/docs/cdr-call-data-records/

Once you see the phone numbers with more interactions, you can use some API from vTiger to get their names. The integrations provided by 3CX will not help you with this.

Kind regards.