Bitrix24 CRM contact integration

[Jurgon]

Good day. Can someone come across and tell me if it's possible to display the contact name from Bitrix24 CRM when an incoming call is made to 3CX Softphone or a web client using server or client integration?

 

[Evolute IT]

Yes, that's exactly what it does.

 

[edossantos]

Good day. Can someone come across and tell me if it's possible to display the contact name from Bitrix24 CRM when an incoming call is made to 3CX Softphone or a web client using server or client integration?

This is the guide to the integration:
https://www.3cx.com/docs/bitrix24-crm-integration/

It's server side, so you configure it on the 3CX server once and for the entire system. Then you need to use the 3CX Web Client or Chrome Extension to get a popup when the call arrives to the agent's extension.

 

[Jurgon]

Is it possible to implement this function through client integration?

 

[edossantos]

Is it possible to implement this function through client integration?

We only provide a server side integration.

 

[Jurgon]

We only provide a server side integration.

OK, thx