Bitrix24 numbers not searching DB correctly

[clickhere2006]

Hey guys,

So I have a pro version of 3CX and have linked our Bitrix24 CRM to our PBX. however whenever we get a caller in it pops open a new user even though we have this name and number in our Bitrix24 CRM database ??

It seems that 3CX or Bitrix24 are not searching the DB correctly. I noticed the numbers come back and display like so 0000 000 000 and I am wondering is not working because of the spaces in the numbers and that this is causing the issue ??

But I don't know where to change these settings? Can some one please help with this ?? I would really love to solve this issue.

as you can see from the screen shot there was a new client added but you can see when i search the number in bitrix24 we already have the number there ??

Thanks everyone

 

[cobaltit]

The matching has to be exact so if you have spaces in the number in one place and not the other it won't match. Should be fairly easy to test with making a test contact matching an internal extension or a mobile phone and then calling in.

 

[NickD_3CX]

Try double-checking your setup against the guide:
https://www.3cx.com/docs/bitrix24-crm-integration/#h.87yav3a2scb0

You could also try it out, under Settings --> CRM Integration, use the "Test" button and put the number in there. Will it return results?