Blacklisted popup message

[Allen_Miller]

Customer sent this image. I'm not seeing anything blacklisted in management console. App had been working for weeks without problem. Waiting to talk to user.

 

[Vali_3CX]

That's a http 403 error received from the PBX MyPhone server.
Maybe he started to use a VPN (see below).
If not, he could try to re-scan the QR code.



See also https://www.3cx.com/community/threads/3cx-ios-app-nordvpn.137568/

 

[Guillaume Bourgeois]

That's a http 403 error received from the PBX MyPhone server.
Maybe he started to use a VPN (see below).
If not, he could try to re-scan the QR code.

See also https://www.3cx.com/community/threads/3cx-ios-app-nordvpn.137568/

Hi @Vali_3CX!

Yes! We’re getting more and more support requests from customers for exactly this reason. Customers enable a VPN after seeing ads recommending it, or while traveling, without really understanding the impact it can have.

Do you think it might eventually be possible to add a mechanism that checks for indicators of an active VPN connection, such as the presence of tunnel interfaces like utun*, after receiving an HTTP 403 error from the PBX MyPhone server?

I understand that the presence of a utun* interface doesn’t necessarily confirm that a user VPN is active, but it could be used as an additional indicator to provide a more specific message suggesting that a VPN connection is likely active and that the user should try disconnecting from it before trying again.

What do you think?

Thx