Blacklisting User Repeatedly

[jasontype40]

I have a user that keeps having their PC's IP blacklisted. It happens at least once a week. I have tried uninstalling the application, wiping all files out, and reinstalling. I have also tried reprovisioning their softphone. The user can't have a static IP so I need to figure out what is causing the blacklist.

 

[NikolasA_3CX]

What is the reason in the event log that blacklists the user?
You should have an entry in your event log showing something similar to the screenshot below.

 

[jasontype40]

The reason is "3CX Clients / Softphones blocked - 3CX API Component"

 

[NikolasA_3CX]

Can you clarify if the user is using Web client, Desktop App, Mobile App, 3CX Phone for windows v16?

 

[jasontype40]

They are using 3CX Phone for Windows v16

 

[NikolasA_3CX]

For a trial period ask the user to use the Desktop App to see if the 3CX Phone for Windows is causing the issue.