BLF List URI

[3CXNewbie]

Been looking into the ability for a BLF to monitor call groups. For us, this is better than Group Pickup. This feature seems to solve this but currently, can only see how to set it up with BroadSoft.

Is this a feature coming soon to 3CX or is it already there and I just need to find it.

Thanks.

 

[AndreasP_3CX]

Hi and thank you for contacting us

When you mention call groups do you want a blf to show you the status of calls in an extension group?

Best Regards

 

[3CXNewbie]

The idea is for group members to be able to monitor direct calls to another group member. Group pickup is not ideal as you can't see who is calling before you pick the call up and with a number of Yealink phones, there is a known issue of the screen displaying the group pickup code, not the caller ID.

Using BLF on an extension group would be great and if it meant adding all members to a 'BLF List URI' great....