BLF not updating after incoming call - GXP2140/2170

[Evolute IT]

Hey guys,

A few of our phones started doing a strange behavior on incoming calls:

When a BLF is flashing because of incoming call, if the call last less than 5 seconds (the person got the wrong number for example), the BLF stays flashing red.

Probably related, a remote phone is still red on the BLF since yesterday like a call is still in progress. Looks like a NOTIFY thing.

Our local phones are connected via VPN and the remote one is in STUN. The rest works perfectly so I guess it's a template or firmware issue.

Using 3CX v16, latest official firmware and template from 3CX.

 

[JohnS_3CX]

Hi Frederick,

I tried to replicate this on a GXP2140 on FW 1.0.9.127 on V16 over STUN but it seems the BLFs change instantaneously even for calls that last under 5 sec. so I was not able to replicate the behavior here at least.

 

[Evolute IT]

Hi Frederick,

I tried to replicate this on a GXP2140 on FW 1.0.9.127 on V16 over STUN but it seems the BLFs change instantaneously even for calls that last under 5 sec. so I was not able to replicate the behavior here at least.

I will try to replicate the behavior but it is a very rare one. I just reboot the phone in this case.