BLF Question

[DKIncentre]

Having an issue with some newly deployed SNOM phones. Intermittently through the day various BLF keys will go out and an x appears beside the contact's name. The user is still connected and can place/receive calls. After a while, the contact comes back on the sidecar. The light often goes out after the user finishes a call, but I've caught it off once or twice will the user is still on a call.

I've had it suggested this is a wrap-up queue feature, but these users are not in a queue. We'd like this to go away. Any thoughts?

 

[Alphabetic]

Where is your PBX and does it pass a firewall test?

Where is your phone and how is it provisioned?

FW of phone?

Does it happen often enough for you to be able to perform a trace from the handset?

It could be that your BLF registrations are not getting out/in

 

[ChrisC_3CX]

@DKIncentre
In addition to the info kieferschild asked for,

• What version of 3CX are you running?
• What exact Snom model are you using?
• Are you using the custom templates for the affected IP Phones?
• Are the affected BLF keys configured via the 3CX Management Console or manually configured to the IP Phone? What type are they? (BLF, Speeddial, etc)