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Kannandemo

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That 3CX tab is not part of the integration we provide. Please follow this guide:
https://www.3cx.com/docs/bitrix24-crm-integration/

This is what you will get from the integration:
  • When an inbound call arrives, the contact will be taken from Bitrix and imported into 3CX Contacts.
  • When the contact is not found in the CRM, it will be automatically created (depending on configuration).
  • The contact name will be shown as the caller name, no matter the phone you use.
  • If you use the 3CX Web Client, it will automatically open the contact record in a new browser tab.
  • When the call ends, a new call activity will be created in the CRM (depending on configuration).

Please note that the integration we provide does NOT change in any way the Bitrix user interface. You will not see anything inside Bitrix. The configuration is done on the 3CX console, and when you use the Web Client you will get automatic contact popup in a new browser tab, as mentioned before.

If you need to make outbound calls from Bitrix, you need to use the click to call browser extensions:
https://www.3cx.com/phone-system/click-to-call/
 
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