Bluetooth headset drops 3CX call when paired with 2 devices and my mobile phone rings.

[Gandalf]

first post - odd issue. We are new to 3CX and I use Shokz OpenRun Pro headset. I have it dual-paired to my mobile phone and to my 3CX desktop app on my Windows 10 pc. PC is fully patched and updated. 3CX is also at the latest build.
Whenever I am on a call using my 3CX desktop app (which works beautifully by the way), and a call comes into my mobile device via my cellular carrier (Verizon). The 3CX call gets immediately disconnected without me even answering the call that is ringing on my mobile.
I don't "think" this is a 3CX problem as much as I feel it might be a headset issue, but figured you guys might have more experience in this arena and have some suggestions that might could help point me in the right direction.

 

[Gandalf]

so turns out this is a Windows 10 BT problem. I removed my headset pairing from the PC and paired it directly with a Fanvill X6u desk phone. The BT disconnect problem is resolved. I use my desktop app to dial from my physical desk phone (Fanvil X6u) and no more dropped calls when someone rings my mobile number at the same time I am using my BT headset on a 3CX call.
Thanks Microsoft