Here's the scenario:
Basic Queue named TestQueue/852
- Polling strategy: Hunt Random Start Queue
- Ring Timeout 30 seconds
- Members:
Extension 310 (Test Test)
- Destination if no answer: Voicemail of 300
Extension 310:
- Is an extension without a SIP Endpoint
- Status: Available
- Queue Status: Logged-in
- Forwarding rule for : Available
No answer: Send Calls to my voicenamil
Busy: Send call to my mobile number
Ring my mobile simultaneously: TRUE
Call screening: off
When I call 310 directly, the call gets forwarded to the Cell Phone
- If the caller hangs-up, the channel clears.
- If the callee hangs-up, the channels clears.
When I call the queue:
- Looking at the QueueStatus in 3CX MyPhone, 310 shows-up as green, and available for the Queue.
- Calling either from my on-net phone (desk phone/210), or off-net phone (calling-in through the ivr from the PSTN)
- 310 shows as orange while ringing, to which its cell phone eventually starts rining
- 310's cell phone answers
- 310 shows as green in the MyPhone/Queue status
- I end-up seeing two call entries in the Queue Calls:
210 on a call with <pstn number of 310's phone>
[TestQueue] 210 on a call with <pstn number of 310's phone>
- When either the callee or the caller hangs-up, the following entry stays in the active call list:
[TestQueue] 210 on a call with <pstn number of 310's phone>
Looking in 3CX Management console, the trunk still thinks it has an active call, yet, when I look on my gateway, the call cleared properly.
This is when I forcefully hung-up the channel from 3CX Console (notice the call port being the same)
02-08-2012 08:13:30.240 Leg L:47.1[Queue] is terminated: Cause: 200 BYE from PBX
02-08-2012 08:13:30.240 [CM503008]: Call(C:47): Call is terminated
02-08-2012 08:13:30.238 Leg L:47.3[Line:11514>>514xxxxxxx] is terminated: Cause: 200 BYE from PBX
This is when I hung-up from the mobile phone:
02-08-2012 08:09:39.517 Leg L:46.1[Extn] is terminated: Cause: 200 BYE from PBX
02-08-2012 08:09:39.517 [CM503008]: Call(C:46): Call is terminated
02-08-2012 08:09:39.514 Leg L:46.3[Line:11514>>514xxxxxxx] is terminated: Cause: 200 BYE from 192.168.142.5:5060
02-08-2012 08:09:12.078 Currently active calls - 1: [46]
Basic Queue named TestQueue/852
- Polling strategy: Hunt Random Start Queue
- Ring Timeout 30 seconds
- Members:
Extension 310 (Test Test)
- Destination if no answer: Voicemail of 300
Extension 310:
- Is an extension without a SIP Endpoint
- Status: Available
- Queue Status: Logged-in
- Forwarding rule for : Available
No answer: Send Calls to my voicenamil
Busy: Send call to my mobile number
Ring my mobile simultaneously: TRUE
Call screening: off
When I call 310 directly, the call gets forwarded to the Cell Phone
- If the caller hangs-up, the channel clears.
- If the callee hangs-up, the channels clears.
When I call the queue:
- Looking at the QueueStatus in 3CX MyPhone, 310 shows-up as green, and available for the Queue.
- Calling either from my on-net phone (desk phone/210), or off-net phone (calling-in through the ivr from the PSTN)
- 310 shows as orange while ringing, to which its cell phone eventually starts rining
- 310's cell phone answers
- 310 shows as green in the MyPhone/Queue status
- I end-up seeing two call entries in the Queue Calls:
210 on a call with <pstn number of 310's phone>
[TestQueue] 210 on a call with <pstn number of 310's phone>
- When either the callee or the caller hangs-up, the following entry stays in the active call list:
[TestQueue] 210 on a call with <pstn number of 310's phone>
Looking in 3CX Management console, the trunk still thinks it has an active call, yet, when I look on my gateway, the call cleared properly.
This is when I forcefully hung-up the channel from 3CX Console (notice the call port being the same)
02-08-2012 08:13:30.240 Leg L:47.1[Queue] is terminated: Cause: 200 BYE from PBX
02-08-2012 08:13:30.240 [CM503008]: Call(C:47): Call is terminated
02-08-2012 08:13:30.238 Leg L:47.3[Line:11514>>514xxxxxxx] is terminated: Cause: 200 BYE from PBX
This is when I hung-up from the mobile phone:
02-08-2012 08:09:39.517 Leg L:46.1[Extn] is terminated: Cause: 200 BYE from PBX
02-08-2012 08:09:39.517 [CM503008]: Call(C:46): Call is terminated
02-08-2012 08:09:39.514 Leg L:46.3[Line:11514>>514xxxxxxx] is terminated: Cause: 200 BYE from 192.168.142.5:5060
02-08-2012 08:09:12.078 Currently active calls - 1: [46]
