Bug Report: Attended Transfer to VoIP Client (4132) Fails

[darrellchapman]

Has any noticed this or found a solution to this problem?

When transferring a call (any call), to the VoIP Client via attended transfer, the call fails. If I initiate the transfer, I can successfully talk to the destination, however when I attempt to transfer my on-hold caller to them, it fails. The caller remains on hold and they are never joined.

If I were to perform the same attended transfer to a desk phone, the transfer succeeds. Also, blind transfers are working correctly for both desk phones and 3CX VoIP Client.

Any advice?

Thanks,
Darrell Chapman

 

[mc2]

Hi Darrell

We are having the same issue even after upgrading both clients and system to the latest versions. Did you ever get a fix for this?

thanks

 

[darrellchapman]

I don't believe we have this problem any more. We've upgraded three or four times since my original post.