Call Assistant can't find server

[Bob]

Hi,

I've two 3CX Servers running. I find that 3CX Call Assistant will only find one of them. I believe Call Assistant is finding the IP address of the server because it does NOT pop up the message "Error. Server unreachable", but rather just sits there with nothing displayed.

I have no problem with my softephones finding both servers. I've got Call Assistant installed on two machines, and it fails the same way on both of them.

Taking down Windows XP firewall doesn't help and all machines are on the same NAT router, so I can't see how that firewall could be a problem.

Any ideas?

 

[LLangston]

I am not sure if what I am experiencing is the same as what you are dealing with or not. I can login to CA and when the phone rings the caller ID portion works fine and the active calls is working fine, but my call history is not. It seems to only be logging calls made from my extension to the outside and the only incoming calls it will register are those made from other extensions within the office.

I have uninstalled and reinstalled the latest version of CA and gone through the set-up. When I click on File the settings portion is grayed out. We are running Windows XP Pro on the server hosting 3CX Small Business. We use a Grandstream GXW-4104 gateway and have currently a Grandstream 2000 Enterprise, a Grandstream BT-200 and an analog phone connected to a Grandstream HandyTone-286 converter. So far CA has only been installed on my pc which is running Windows XP Pro as well. I am reluctant to install CA on the other pc's until I can get it working properly on mine.

 

[federicom]

Unfortunately same problem there with Windows Server 2003 R2 X64 bit ... any workaround ?