Call Assistant with V5

[stevef]

Is the VoIP client supposed to replace Call Assistant?

When using the Voip client in Desk Phone mode there is no option to transfer calls as with Call Assistant. This surely is the purpose of Desk Phone mode otherwise all you get is extension status stuff or am I missing something here.

Our receptionist used Call Assistant to transfer incoming calls to extensions with V3. Can we still run Call Assistant with V5

 

[bhavank]

i think you will find transfer function under the Action tab if u switch 3cx client to desk phone. Secondly Call Assistance is also available with V5 so need not to worry if yiu want to use call assistance please feel free to use it as well....

 

[Wardy]

The call transfer function appears to work in the version that I have (5.0.3763M.0)

However

The status lights do not seem to work have I missed something?

 

[Alan van der Vyver]

I saw something about the status lights not working in the free version. Is that what you have?

regards,
Alan.

 

[bhavank]

if you have gone through the details the FREE EDITION does not support the status function in 3cx client so status light will not be working under FREE EDITION. To get the status light working fine you need to get any of the paid version.

 

[Wardy]

OK thanks

I hadn't got that far yet, thought it might be something that I had missed

 

[bhavank]

no a issue. If you want the extension status to be working you need to purchase the lisence for any of the paid version then it will be working great...