We are noticing that if a client is hoding in queue for an agent, but then selects the Call Back feature, their call is dropped to the last call in queue which is making them wait longer than if they had stayed on hold in the first place.
Is this a known problem?
Will there be a solution to keep clients in their original place in the queue when using the call back feature?
Is this a known problem?
Will there be a solution to keep clients in their original place in the queue when using the call back feature?
