Call Back question

[igor.snezhko]

Hi!

When customer press 2 for Callback, he not receive a call back, but hear "Internal error".

How to troubleshoot this error? Why is it happens?

 

[KerryG]

What does it show in your server activity log?

 

[igor.snezhko]

Actually anything related to Callback.

Can you kindly post an example, how callback appears at the log?

 

[archie]

I would suppose you're missing some prompts for call back.

 

[igor.snezhko]

Thank you!
Really, Russian promptset was not up to date!