Call Back

[gluetome]

Is it possible to enable a call back, but only for Lost Calls for a queue?
For example, there are two agents in the queue, they are engaged on other calls and someone in the queue hangs up. Is it possible for an automatic call back, without the caller pressing anything.

 

[JohnS_3CX]

Hi @gluetome

Callback works if the user triggers it or if a timer runs out while they wait. If a call is abandoned, it's abandoned and an automatic callback cannot take place.

In both cases the user needs to confirm the callback using #

 

[jmitch11]

@voiptoys may be able to help you out with this one!