Call been rejected by the 3CX Country Blocking Feature

[Philip Darnell]

Hi

I have setup a bridge between our office network and one of our main customers so when they want to call our support they just dial 5001 and it comes through to our support queue, instead of having to route the calls through the SIP provider.

I set my 'Support' queue with ext. 001, and put a prefix of 5 on the bridge, so when they call 5001 it sees the outbound rule to use bridge and strips the 5, so leaves 001. But it comes up saying this is a rejected country code.

Can I work a way around this or am I just going to have to give it another ext for the support queue?

 

[GiannosC_3CX]

Hi Philip,

Is it possible to take a screenshot of your outbound rules without sensitive information?

 

[Philip Darnell]

I have uploaded screenshots.

I think the issue is because the system thinks I'm dialing a foreign number so blocks it, but I couldn't see a country code of '001'

 

[GiannosC_3CX]

Hi Philip,

I have sent you a PM