Call center/queue reports

[netswork]

We have a customer with multiple locations that currently each locations answers their own calls with a receptionist type setup. They are looking to consolidate all of their inbound calls to one location with a call center/queue setup.

We have lots of 3cx installs but none of out customers are using queues. Does anyone use queues with some decent call volume that could provide me with some reports that I could use as examples? 3CX sales doesnt seem to have any demo reports available.

 

[cobaltit]

I doubt anyone is going to provide that. Is the something stopping you from just setting up a queue, calling it, and then running the reports? I don't see what you need volume for. 1x of the data is the same as 10x of the data if you are just looking to see what fields the reports contain. Perhaps you can be more specific as to what you are looking for?

 

[netswork]

The customer wanted reports with more data, because they want what they want I suppose. They were given a great dog and pony by 8x8.com. What I find interesting is even 3cx sales dont have demo type reports for us to give to customers or a working demo of a call center.

The reports dont have any sensitive data in them, the reluctance to share is odd to me. I am building a call center demo so that I can try and save this client, I will post all the reports here to hopefully help someone else in the future.

 

[complit]

I can send you some sample reports