Call Control API for V20 - Follow a call through IVR

[cptw]

Hello everyone,

I'm asking for help because I haven't been able to find the solution, which must exist, for several hours now.

We have a .NET application. We're using the APIs for the V20 version.

We can make a call without any problem.

We can see what calls are in progress.

The problem is this. All calls arrive at an IVR which allows you to choose the language. Then a second IVR to choose the company department. In the .NET application, I need to retrieve the current call. Not a problem, but the call is still linked to the first IVR. When the client changes IVR, this is not updated in the APIs, so we don't know which choice the client has made.

This information is important to retrieve, quite simply for the greeting announcement in the right language, for example, or for statistical purposes, etc. etc.

Does anyone know how to get the right information? Not the first IVR? There doesn't seem to be any call history either.

Thank you very much

 

[edossantos_sipcaller]

This kind of nested menus with language selection are much simpler using a CFD app. Using a CFD app, in a first menu you can select the language, set a variable with the user selection, and then when executing the second menu you can use that variable to choose the appropriate prompt to play. Statistics are also easier, as you can post these selections to an external system on every step you move on.

 

[cptw]

Merci pour votre réponse.

J'y ai pensé aussi. Mais ça m'oblige à réviser beaucoup de code, ce que je voulais éviter. Mais s'il le faut, je le ferai.

Merci

Meilleures salutations