Call control on webclient

[gmeritum]

Hello everyone,
I have configure 3CX account on IP phone and if I go to webclient I have no choice change call control to IP Phone



Fun fact, on softphone (3cx app for Windows) on my desktop I have choice call controll - softphone or deskphone (CTI). I wants to switch from the app to only webclient on my company but I have no idea how to do change call control to deskphone on webclient portal. Anyone else had a smiliar problem? Thanks for help!

 

[JohnS_3CX]

Hello,

Please tell us the following

PBX exact version:
Phone model:
Phone firmware version:
How is the phone provisioned:

 

[gmeritum]

Sorry, my fault.

3CX Enterprise Perpetual 16.0.611
Phone model: Gigaset C530 IP
Firmware: 42.247 (422470000000 / V42.00)
Manual configuration

 

[JohnS_3CX]

Hi,

You cannot use that model for remote control via Webclient, because it is not supported.

Note:
Webclient uses the CSTA protocol (via SIP messages)
Windows client uses CTI (via direct commands to the IP of the phone)