Solved Call drops after 3 hours

[SS001]

Hi All,

I am testing a long duration call (24hour) and I can see that the 3CX PBX is dropping the call after 3 hours

I found this link referencing the problem: https://www.3cx.com/blog/docs/calls-end-after-3-hours/

I need some help with finding where to set the ' MAXCALLDURATION ' values. on the PBX. I can't find the field for Custom parameters.

I have signed up for the 1-year free cloud setup, where 3Cx spins up a free environment for me.

Any pointer on where I can set this value?

 

[jpatel]

Go to Settings > Parameters and on page 13 you will see MAXCALLDURATION

 

[cobaltit]

You can't adjust parameters with 3CX hosted instances. If you need to make this change, you'll have to self-host.

 

[SS001]

Thanks, Cobaltit and Jpatel for the replies. Looks like I am not able to change it. Do you you think if I pay for the professional licence then I can request 3CX to change these settings on my hosted instance?

 

[AWS2P]

I don't think it may change something, as Cobaltit said best is to host by yourself and even with free licence you'll be able to access full settings in 3cx console.

Now , max call duration can be a settings on trunk provider side too.

 

[cobaltit]

Thanks, Cobaltit and Jpatel for the replies. Looks like I am not able to change it. Do you you think if I pay for the professional licence then I can request 3CX to change these settings on my hosted instance?

It's not a license limitation, it's a 3CX hosting limitation. No matter what license type you have, you will not have access to those parameters. 3CX keeps the hosting environment very tightly controlled to minimize support costs.

 

[NikosT_3CX]

@SS001 Can you PM me with your license key please ?