Call Flow Designer Help

[kriley87]

Hi there-

I am used to configuring call flows using FreePBX by using their built-in Call Flow Control module which is pretty straight forward. I'm trying to accomplish the same thing with 3CX but this seems a bit more involved and my research tells me I have to use the call flow designer to do this.

Here's the scenario.. I need to create a simple call flow that can be activated by dialing a key combination. When activated, calls should be directed to a specific call queue. When the call flow is deactivated, calls should be directed to a voicemail greeting. Another way of looking at this is creating a call flow to manually control business hours rather than using automated time conditions.

Can someone please provide me some direction on how to accomplish this with the call flow designer? I just opened the application to attempt this on my own and I'm totally lost..

Thank you.

 

[mgroom]

What the easiest thing to do is set a dial code for putting the system into day mode or night mode(or open/closed) set inbound rout during day to go to queue and night go to voice mail. Then dial the *code i.e. *81/*82 to manually put the system in office or out of office. Can even set the star codes as Custom speed dials on a BLF.

 

[cobaltit]

But if you are still looking at the CFD route then posting in the correct section would probably help:

Call Flow Designer | 3CX - Software Based VoIP IP PBX / PABX

 

[kriley87]

What the easiest thing to do is set a dial code for putting the system into day mode or night mode(or open/closed) set inbound rout during day to go to queue and night go to voice mail. Then dial the *code i.e. *81/*82 to manually put the system in office or out of office. Can even set the star codes as Custom speed dials on a BLF.

Thanks for the constructive reply. Unfortunately, this solution will not work as setting this dial code will put the entire phone system into out of office mode if I am correct. In this situation, there are different departments that need to be able to turn their phones on and off as needed without affecting the entire system as a whole.

But if you are still looking at the CFD route then posting in the correct section would probably help:

Call Flow Designer | 3CX - Software Based VoIP IP PBX / PABX

Thanks for the totally useless reply. Glancing at the call flow designer for 5 minutes has made me decide to go the FreePBX route if I can't do something as simple as implement a call toggle function without using a separate application that has construct a script to get the job done.

 

[cobaltit]

Directing you to the forum section where people specifically discuss CFD when you mentioned the possibility of using CFD is totally useless? Must be an interesting world you live in.

But to extend what @mgroom mentioned if toggling the entire PBX state isn't an option then you could always use an extension and the statuses there as a poor man's toggle. That's what most people did for more complex call flows before CFD was an option.

 

[Evolute IT]

If you still wanna use the CFD for that, hit me up.

 

[ivan.antic]

kriley87,

You can try playing with different CFD scripts.

Each CFD script/flow when saved and build get assigned with extension number

Then you can use Custom Speed dial BLF keys to toggle specific call flow.

If you are up for a help, create topic in different forum as suggested by cobaltit.

Most useful CFD Component for toggles (similar in FreePBX) is in my opinion Get Global Property and Set Global Property mixed with the other, like Create a Condition.

I understand the issue when people migrating to 3CX from FreePBX.
Looks like same as from Windows to Mac or from Mac to Windows or Linux, whatever the case might be. Both do the same thing but differently