Call Flow Skipping Playback Promt

[Daniel-GM]

What would cause a call flow app to skip playing a prompt before transferring a call? At one point it worked fine, now it wont despite what I try.I have tried deleting the app and reuploading it with no luck.

 

[edossantos]

Can you show the design of your app?

 

[rayfield]

I'm having the exact same problem.

I created a call flow with a Play Prompt and then a Transfer.

I can upload it to my system and it works fine.

I can rebuild it using an extension number that will work on my customer's system and the prompt never plays. But the Transfer works fine.

I have a ticket open with 3CX Tech Support and I'm being told that I have to upload the WAV file to the proper folder on the 3CX server, but that doesn't make sense. From what I've seen and read elsewhere, the .zip file that I build should include the WAV file and the custom call flow should put it into the proper directory.

What's really confusing is that it works on one 3CX system but not on another.

John Rayfield, Jr.
Rayfield Communications

 

[edossantos]

I'm having the exact same problem.

I created a call flow with a Play Prompt and then a Transfer.

I can upload it to my system and it works fine.

I can rebuild it using an extension number that will work on my customer's system and the prompt never plays. But the Transfer works fine.

I have a ticket open with 3CX Tech Support and I'm being told that I have to upload the WAV file to the proper folder on the 3CX server, but that doesn't make sense. From what I've seen and read elsewhere, the .zip file that I build should include the WAV file and the custom call flow should put it into the proper directory.

What's really confusing is that it works on one 3CX system but not on another.

John Rayfield, Jr.
Rayfield Communications

The ZIP file generated by the CFD during build will contain all the WAV files from the Audio folder. If your CFD project contains the audio there, it will be uploaded and added to the appropriate folder. Can you confirm if the WAV file format is correct?

You say that this app works in a 3CX installation, but not in another. Can you confirm that the WAV file is in the same folder in both installations?

 

[rayfield]

Yes, the format of the WAV file is correct. As mentioned, it plays just fine in my own office 3CX system, which is running on linux.

We're checking now to see if that WAV file is in the correct folder in the 'problem' 3CX system.

Also, here's information from the 3CXIVR.log file:

26/02/2024 11:50:30.531 [00003c56] /Sources/Projects/Common/VoIPFileEngine/FileView.cpp(289) Failed to open file /var/lib/3cxpbx/Instance1/Data/Ivr/Prompts/Callflows/oreilly_osv_3cx_outbound/OutboundCallForCFA.wav, error: 2

26/02/2024 11:50:30.531 [00003c56] /Sources/Projects/Common/VoIPFileEngine/IMMFileStreamReader.cpp(216) Cannot open stream source '/var/lib/3cxpbx/Instance1/Data/Ivr/Prompts/Callflows/oreilly_osv_3cx_outbound/OutboundCallForCFA.wav'

Could this problem be a permissions problem in the server?

John

 

[edossantos]

Yes, the format of the WAV file is correct. As mentioned, it plays just fine in my own office 3CX system, which is running on linux.

We're checking now to see if that WAV file is in the correct folder in the 'problem' 3CX system.

Also, here's information from the 3CXIVR.log file:

26/02/2024 11:50:30.531 [00003c56] /Sources/Projects/Common/VoIPFileEngine/FileView.cpp(289) Failed to open file /var/lib/3cxpbx/Instance1/Data/Ivr/Prompts/Callflows/oreilly_osv_3cx_outbound/OutboundCallForCFA.wav, error: 2

26/02/2024 11:50:30.531 [00003c56] /Sources/Projects/Common/VoIPFileEngine/IMMFileStreamReader.cpp(216) Cannot open stream source '/var/lib/3cxpbx/Instance1/Data/Ivr/Prompts/Callflows/oreilly_osv_3cx_outbound/OutboundCallForCFA.wav'

Could this problem be a permissions problem in the server?

John

Definitely looks like the problem, it could be a permissions issue or the file not being in the file system at all...