Call Forwarding Rule

[rsubzero72]

Good Morning,

A end user is requesting that when their ext is dialed via the IVR(dial ext at anytime) the call goes straight to voicemail. This user will be able to receive all other calls internally without going to voiemail. I have tried to configure exceptions to this specific user from the IVR extension but this does not work. Any ideas or thoughts that i haven't tried to get this to work? I have also tried the call flow designer with no success. Thank you.

 

[Alphabetic]

You could maybe block your extension from being able to be dialled via the IVR, create a dummy extension with the similar name to the one you have and forward all calls to the voicemail.

(Dont know if this still works)

Try this

IVR_DIRECT_DIALING_GRAMMAR is simply a regular expression. Adjust that parameter to suit your needs and restart the services, or easier just restart the server.

As an example the below regular expression, aka what is set for IVR_DIRECT_DIALING_GRAMMAR, disables the ability to dial extensions 2400 and 2500 while still recognizing four digit extensions:

((?!2400|2500)[0-9]{4})

Another example if you want to disable all direct dialing all together use the below to recognize only one digit between zero and nine :

[0-9]{1}

https://www.3cx.com/community/threads/ivrdonotcall-not-applying.49378/