Solved Call from WebClient not working : "Cause: 486 Busy Here"

[IT CONSULTING]

Hi there,

I'm quite new to the 3CX family
Having this issue with one extension only.

When I'm trying to make a call via the WebClient, the phone starts ringing with a tone and hang out.

The Call Log says :

04/02/2019 3:54:07 PM

IVR (MakeCall)

Extension (101)

Not Answered

The Event Log indicates an "Cause: 486 Busy Here"

There is only two extensions on this PBX and the other one is OK.
Phones are SNOM D765, no custom template.
Running PRO 15.5.15502.

Please advise,
Thanks in advance

 

[JohnS_3CX]

Hi,

In your Webclient "Settings>General>Use this device for calls" does the Snom D765 appear?

Also if you dial the number directly from the Snom phone will it ring ok?

 

[IT CONSULTING]

Hi,

In your Webclient "Settings>General>Use this device for calls" does the Snom D765 appear?

Also if you dial the number directly from the Snom phone will it ring ok?

Hi

Yes, the phone is appearing.

After some searching, it appears that this method is normal (or it used to be, at least for analogic phones) before CTI. Am I right ?

I never saw this before so I thought this was anormal.
I think something is wrong with the PC who runs the WebClient cause I tried from an another one and it worked as expected (phone composing directly the phone number).

I will keep you informed.

 

[JohnS_3CX]

On the problematic pc it may be a good idea to test it on the latest version of Chrome (Version 73.0.3683.86 as I see it today). Empty the cache and disable any other extensions that may be running on the browser (for troubleshooting purposes) just to make sure you are starting from the default position during your test.

 

[IT CONSULTING]

Well, I just uninstall/reinstall Chrome and this was the issue.

Calls are composed normally.

Thanks !

 

[JohnS_3CX]

Glad it was resolved, thanks for updating the post with your solution