Solved Call History

[ZANONI Jean-Claude]

I have installed my 3CX with the ISO file on a VM on a OVH dedicated server

All is working well but i have no contact and no history on my mobile devices.
( The calls are coming on my mobile phone without issue.

 

[IoannisM_3CX]

Hello @ZANONI Jean-Claude

Let me ask you, do you get presence? Also, make sure that your firewall checker passes with no errors.
I'll be waiting for your feedback.

Thank you

 

[ZANONI Jean-Claude]

Hi,

Yes my Firewall checker passe.on my Iphone i cn't see my presence, i have a grey square

 

[IoannisM_3CX]

Hi,

Try reaching your management console from outside your network, is that possible?

 

[ZANONI Jean-Claude]

yes all worked fine, i can go to my managment consoel, to the web client, all my phone worked, i can call and be called
trafser goes to my mobile phone ...

 

[IoannisM_3CX]

Hi,

Check if https port that you are using like 5001 or 443 is not blocked

 

[ZANONI Jean-Claude]

to conenct to my manager i use https://mydomaine.3cx.eu:5001

 

[IoannisM_3CX]

Hi,

Ok good, so far you checked that you can access your management console from outside your network, and that 5001 port is not blocked, right?

 

[ZANONI Jean-Claude]

yes.

 

[IoannisM_3CX]

Have you at some point, changed the private(internal) IP of your PBX?

 

[ZANONI Jean-Claude]

I don't remember but i think no, i have a fixe public IP.
My 3CX is installed on a Virtual machin hosted by OVH on a dedicated server.

 

[ZANONI Jean-Claude]

my soft phone on my computer work well, i have the presence and the history but not on my mobil phone (IOS)

 

[IoannisM_3CX]

Hi,

Please do send a new welcome email for you iOS client.

 

[ZANONI Jean-Claude]

Yes ! Worked ! Thank you very mutch.

 

[IoannisM_3CX]

Glad that i could help