Call ID or Interaction Number

[Wael]

Hello, is there any way I can get an interaction number or call id. It is a unique number for each inbound call.

 

[cobaltit]

Each call already has a unique call id, at least since the last restart of services. What more are you looking for?

 

[Wael]

Thank you for your reply, where can I find it? And is there any way I can add it to the open contact url.
Example: https://test.com?contactlookiup=%CallerNumber%&intercation=(CALL ID TO BE ADDED HERE).

 

[cobaltit]

The call ID is listed in the activity log. For that page, it clearly lists the two variables that are available, and a call id is not one of them.

 

[VoIPTools]

As cobaltit mentioned, unfortunately this is not possible from this page. However, there are some other alternatives. It looks like you are looking for real-time options, but let us first note that a unique ID is available in the CDR files. However, to get this unique ID in real-time, the only option that comes to mind is via the 3CX Call Control API by subscribing to events, or via a 3CX Phone for Windows plugin. There are no easy options.