Call journaling not working in Dynamics 365

[DiegoF]

Hi all,
from 1 month the call journaling function in 3cx not working with Dynamics 365. I moved from v16 to v18 in december 2021 then this is not the problem.
My actual version is v18 Update 3 build 450
I set verbose log but i don't find error, what can i try?

Thanks

 

[edossantos]

The 3cxSystemService.log file in verbose mode will tell you what the issue is. Maybe it's not logged as an error, but you will see there the interactions between 3CX and Dynamics. For example, it's possible that the call is not logged because 3CX can't find a Dynamics user matching the email address configured in the 3CX extension that received the call.

 

[DiegoF]

Hi Ernesto,
you are right, i checked in the log and found this:

2022/03/17 16:02:33.290|6448|0048|Erro|Exception during call reporting: System.Exception: Server returned a non successful status code - HTTPStatusCode=BadRequest - Reason=Bad Request - Content={"error":"interaction_required","error_description":"AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access '00000007-0000-0000-c000-000000000000'.\r\nTrace ID: f84a914f-e0d2-4085-8f5b-912390531500\r\nCorrelation ID: 3b141fb5-dab2-45c9-a1fd-e6ec92e0da06\r\nTimestamp: 2022-03-17 15:02:33Z","error_codes":[50076],"timestamp":"2022-03-17 15:02:33Z","trace_id":"f84a914f-e0d2-4085-8f5b-912390531500","correlation_id":"3b141fb5-dab2-45c9-a1fd-e6ec92e0da06","error_uri":"https://login.microsoftonline.com/error?code=50076","suberror":"basic_action"}

Do you have any suggestions to fix it?
thanks

 

[DiegoF]

Found the problem
The user that 've used to create the 3cx-server side app on Azure 1 month ago enabled Multi Factor Authentication (MFA) on Office 365 and from that date integration stopped working.
I tried to disable MFA on the user and integration now work correctly , included the call journaling.
Now i need to know if it is possible make integration working with MFA enabled
Thanks

 

[Evolute IT]

Found the problem
The user that 've used to create the 3cx-server side app on Azure 1 month ago enabled Multi Factor Authentication (MFA) on Office 365 and from that date integration stopped working.
I tried to disable MFA on the user and integration now work correctly , included the call journaling.
Now i need to know if it is possible make integration working with MFA enabled
Thanks

Yes it is. The app registration was probably not configured correctly initially. We have 2FA and the integration without issues.

 

[edossantos]

You will need to run the authorization procedure again after enabling 2FA for the user.

 

[DiegoF]

You will need to run the authorization procedure again after enabling 2FA for the user.

reenabled mfa and run authorization again and all works correctly
thanks @edossantos and @ConceptsWeb for the support