Call journaling not working with Bitrix, contact look up works fine

[Aquantuo]

I have setup Bitrix integration with 3CX as per the guide provided on 3CX but for some reason the call journaling wont work, If i create a contact manually the call matching works fine.

I am on the latest version of 3CX Version 18 Build 8. I have enabled verbose logging but all I see is that it skips the call journaling after initiating it. see below logs. Kindly advice what the issue could be



2023/09/13 04:29:46.695|20738|0006|Verb|CRM: call ended and contact lookup is complete, reporting call...
2023/09/13 04:29:46.700|20738|0021|Info|CRM: about to report 1 calls at maxConcurrency 16
2023/09/13 04:29:46.700|20738|0021|Verb|CRM: Triggering Call Journaling with values - CallType='Outbound' - PhoneNumber='+25472754' - ContactName='' - AgentExtension='9998' - AgentFirstName='Duncan' - AgentLastName='Muhoro' - AgentEmail='[email protected]' - ContactRawData='' - StartTime='09/13/2023 03:29:39' - EndTime='09/13/2023 03:29:46' - EstablishedTime='09/13/2023 03:29:43'
2023/09/13 04:29:46.700|20738|0021|Verb|CRM: Processing scenario 'ReportCall'.
2023/09/13 04:29:46.700|20738|0021|Verb|CRM: Creating new HttpClient with no authentication
2023/09/13 04:29:46.700|20738|0021|Verb|CRM: Skipping request...
2023/09/13 04:29:46.700|20738|0021|Verb|CRM: Continue with empty matching.
2023/09/13 04:29:46.700|20738|0021|Verb|CRM: Processing scenario 'CreateCallActivity'.
2023/09/13 04:29:46.700|20738|0021|Verb|CRM: Creating new HttpClient with no authentication
2023/09/13 04:29:46.700|20738|0021|Verb|CRM: Skipping request...
2023/09/13 04:29:46.700|20738|0021|Verb|CRM: No matchings found.
2023/09/13 04:29:46.797|20738|0020|Trac|CHR: Received 2074 bytes, start parsing
2023/09/13 04:29:46.797|20738|0020|Verb|CHR: Adding event: 2023-09-13 04:29:36.397|IncomingCall|0000018A8C96528D_44|f3ae7f3b5f17/Participant DN.9998/Extension dn-name='Duncan Muhoro' epname='Ext.9998'
>f3ae7f3b5f17/Participant DN.9998/Extension dn-name='Duncan Muro' epname='Ext.9998'
disp_name=Muhoro, Duncan
number=9998
sip.contact=<sip:[email protected]:5063;rinstance=80cb77b864efcd17>
sip.from="Muro, Duncan"<sip:[email protected]>;tag=ec73e051
sip.rl_uri=sip:[email protected]:5060
sip.src_addr=127.0.0.1:5063
sip.to=<sip:[email protected]:5060>
sip.user_ag=3CX WebRTC proxy
target=+2547229754