Call Journaling / ReportCall

[Ian Rimmer]

Hi,

I am trying to get call journaling working, I have installed a simple template (copied from the Zoho connector). Using ReportCall to call a webhook.

My webhook is not being hit with any calls from the 3CX system, are there any settings / configuration needed for 3CX to trigger the call to webhook. Or any logging I can check to confirm that the template senario is being called?

I have followed the limited documentation here. And template below.

Many thanks,
Ian


<?xml version="1.0"?>
<Crm xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" Country="" Name="testtemplate" Version="1">
<Number Prefix="Off" MaxLength="[MaxLength]" />
<Connection MaxConcurrentRequests="1" />
<Parameters>
<Parameter Name="ReportCallEnabled" Type="Boolean" Title="Enable Report Call" Default="True" />
<Parameter Name="webhookurl" Type="String" Title="webhookurl" Default="https://my.xxxx.com/api/webhook/focfjWt7" />
</Parameters>
<Authentication Type="No">
<Value>Auth</Value>
</Authentication>
<Scenarios>
<Scenario Id="ReportCall">
<Request SkipIf="[ReportCallEnabled]!=True" Url="[webhookurl]" RequestType="Post" ResponseType="Json">
<PostValues />
</Request>
<Variables />
<Outputs Next="" AllowEmpty="true" />
</Scenario>
</Scenarios>
</Crm>

 

[edossantos]

Hello @Ian Rimmer,

Please check the 3cxSystemService.log file to see why the engine is not invoking your web hook. Please note that first you need to enable verbose logs from the 3CX Console > Dashboard > Activity Logs > Settings. Then restart the 3CX services, reproduce the issue and check the log.

Kind regards.