Call Journaling to Quotevine CRM

[Waldoppen]

Hi, we have been playing around with contact lookup and call journaling to a CRM called quotevine. We have got the contact lookup working and I then used 3CX CRM template generator to try get inbound calls to log to the CRM. No joy on this.

The 3CX is on v18 Update 6 - self hosted in AWS

Below is the current XML file - please be kind, I have zero past experience with it!

I have used a syntax checker which says it's ok and 3CX accepts the XML - nothing is logged however. We can use Postman to log data to the CRM - this works fine.

<?xml version="1.0"?>
<Crm xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" Country="UK" Name="Call Journaling" Version="1" SupportsEmojis="true">
<Number Prefix="AsIs" MaxLength="[MaxLength]" />
<Connection MaxConcurrentRequests="2" />
<Parameters />
<Authentication Type="No" />
<Scenarios>
<Scenario Id="ReportCall" Type="REST">
<Request Url="https://customername.quotevineapp.com/qvine/quotevine/api/v2/telephone_calls/" MessagePasses="0" RequestContentType="application/json" RequestEncoding="Json" RequestType="Post" ResponseType="Json">
<Headers>
<Value Key="api-key">xxxxxxxxxx</Value>
</Headers>
<PostValues>
<Value Key="call_date" Passes="1" Type="String">[DateTime]</Value>
<Value Key="direction" Passes="1" Type="String">I</Value>
<Value Key="source_number" Passes="1" Type="String">[Number]</Value>
<Value Key="destination_number" Passes="1" Type="String">[AgentFirstName]</Value>
<Value Key="internal_flag" Passes="1" Type="String">N</Value>
</PostValues>
</Request>
</Scenario>
</Scenarios>
</Crm>

It's probably completely wrong so forgive my ignorance with XML... Is there a log I can access on 3CX that will show me if it attempts to log and any errors etc?

Thanks in advance,

 

[edossantos]

The CRM does have a 'Ring Length' attribute, but it doesn't look like 3CX has a predefined variable to pass that data to the CRM?

Maybe you could calculate it using the variables CallStartTimeLocal and CallEstablishedTimeLocal. If you substract them, you should get a Timespan, so this should give you the number of ringing seconds:
[[[[CallEstablishedTimeLocal]-[CallStartTimeLocal]].get_TotalSeconds()].ToString("F0")]

However, if this is a queue call, it will be immediately answered, and the ring time will always be zero.