We use 3CX internally for our helpdesk and are wondering if the reporting in V10 or the call center add on can provide the following info
We need to demonstrate the time taken to answer calls made to our helpdesk in percentage terms
eg 10% of calls are answered in under 5 seconds, 30% in under 20, and 100% in under 30 seconds
Can the log reporter or call center log reporter deliver that report without a need for manipulation?
Thanks
Paul
We need to demonstrate the time taken to answer calls made to our helpdesk in percentage terms
eg 10% of calls are answered in under 5 seconds, 30% in under 20, and 100% in under 30 seconds
Can the log reporter or call center log reporter deliver that report without a need for manipulation?
Thanks
Paul
