Call Logs (Journaling) not showing in VTiger 7.4

[Bajram]

Hello everyone, lately I've integrated VTigerCRM Opensource 7.4 with my 3cx using webservices.php and while the windows pop-ups when I try a call, I can't seem to find the call log or the call journaling anywhere although I've enabled it in the 3CX side. I haven't seen any solution in the forums and hoping that I've missed it, wanted to ask you if you have any solution. 3CX is version 18. The 3cxSystemService.log displays this:

Any help would be greatly appreciated. Thanks in advance!

 

[Evolute IT]

Hello everyone, lately I've integrated VTigerCRM Opensource 7.4 with my 3cx using webservices.php and while the windows pop-ups when I try a call, I can't seem to find the call log or the call journaling anywhere although I've enabled it in the 3CX side. I haven't seen any solution in the forums and hoping that I've missed it, wanted to ask you if you have any solution. 3CX is version 18. The 3cxSystemService.log displays this:

Any help would be greatly appreciated. Thanks in advance!View attachment 25036

First of, it seems there's no Contact ID, which means the template hasn't been modified for the v18 requirements (EntityId and EntityType which are saved with the phonebook entry and then used during call and chat journaling.)

If you used the template I uploaded, it needs those edits. They are not already done.

See here for the XML specs: https://www.3cx.com/docs/server-side-crm-template-xml-description/#h.vcivldjsa1lz