We have started to notice an increase of "mismatched" contacts for inbound phone calls.
We received this inbound phone call from 70x8721x47 that was journaled for Account "Kenneth Hill"
The Account card that was used to journal the call does not have the same phone number as the inbound call. The last 6 digits of both phone numbers do match, but the phone numbers are not the same:
What might account for this behavior? New contacts are being created successfully for inbound calls if no matching account/contact/lead are found.
Hoping to understand this better so our phone agents don't lose efficiency trying to track down the correct contacts.
Thank you in advance!
We received this inbound phone call from 70x8721x47 that was journaled for Account "Kenneth Hill"
The Account card that was used to journal the call does not have the same phone number as the inbound call. The last 6 digits of both phone numbers do match, but the phone numbers are not the same:
What might account for this behavior? New contacts are being created successfully for inbound calls if no matching account/contact/lead are found.
Hoping to understand this better so our phone agents don't lose efficiency trying to track down the correct contacts.
Thank you in advance!
