Call Monitoring

[daktur]

Hi All!

Is there a way to monitor a call of an extension? To hear de call on time while the agent is talking instead of downloading the record?

Thanks a lot for the help!

 

[NickD_3CX]

There is a "Listen In" function that you could use through the 3CXPhone for Windows. In the following link there are instructions how to enable it:
http://www.3cx.com/docs/extension-management/#h.49ir3mjinqz3

Once enabled for an extension, if you open the expanded presence screen you should be able to right-click on an active call and listen in on it.