Call out rings once then cuts off - Voicehost UK

[fincomp1]

I have a trunk configured with Voicehost in the UK. Calls in are fine but when I try to call out it rings once and drops. This is for all extensions.

 

[JohnS_3CX]

Hi,

Outbound is chargeable so there might be an accounting or activation issue there.

Can you please contact your provider first and see if they can give you a reason for why outbound calls drop?

 

[fincomp1]

I have spoke to the provider and there is no sign of it hitting the system. The trunk works on a standard 3cx system both ways and is showing as activated on the system. There does not appear to be a routing option on the free service but I assume it's because you can only have one trunk.

 

[YiannisH_3CX]

Hi @fincomp1

I will send you a p.m so we can investigate further