Call picked up for system park not showing in my call logs

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Hi All

is this normal behaviour?

I picked up a call from SP2 and that call doesnt appear in my phone or 3cx web app as the number that called me, only "SP2".

is it possible to get it to display the number?

 

[ChrisC_3CX]

Due to the fact that to pickup a call from Shared Parking you are actually calling the Shared Parking slot that holds the call, the call will be logged as an outgoing call to that number, in this case, SP2.

The only thing you can do to work around this, is to unpark the call from within the switchboard (3CX Webclient or 3CX Phone for Windows) by right clicking on the call and hitting "unpark". Using this method has the Shared Parking call get transferred to you instead so you will end up with a call log showing the actual number instead.

Hope this helps.