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- Apr 20, 2016
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Moving this to a new thread instead of high jacking an old one:
I just upgraded a client to Version 20.0 Update 2 (Build 715 Release) and they are unable to pickup at this time in their service department (old school and against a queue). I set users to "receptionist" and "manager", but this did not resolve. I have the users in the same department.
I did notice I CAN pickup calls using the web app, but not from cell phone app or desk phones (Yealink T54W).
This was all tested with the same three extensions.
I just upgraded a client to Version 20.0 Update 2 (Build 715 Release) and they are unable to pickup at this time in their service department (old school and against a queue). I set users to "receptionist" and "manager", but this did not resolve. I have the users in the same department.
I did notice I CAN pickup calls using the web app, but not from cell phone app or desk phones (Yealink T54W).
This was all tested with the same three extensions.
