Hi all,
I have upgraded from v18 to v20 and I swear we used to have two call processing scripts One for during business hours and one for outside of office hours. Now I have upgraded i only seem to be able to create a default route on my trunk.
The first call processing script during hours simply just played a message stating we record calls and then sent it to a phone queue
The second call processing after hours script is a bit more complicated and plays a message and then gets them to press 1 to continue then sends to call queue if they press 1.
Am I missing something really obvious here?
Thanks,
Mike
I have upgraded from v18 to v20 and I swear we used to have two call processing scripts One for during business hours and one for outside of office hours. Now I have upgraded i only seem to be able to create a default route on my trunk.
The first call processing script during hours simply just played a message stating we record calls and then sent it to a phone queue
The second call processing after hours script is a bit more complicated and plays a message and then gets them to press 1 to continue then sends to call queue if they press 1.
Am I missing something really obvious here?
Thanks,
Mike
