Call queue hold music

[MPServeline]

Hi there,

We have applied hold music to a call queue as below but it doesn't seem to be working. Does it need to be applied to all members of the call queue individually?

 

[Alphabetic]

Not working as in?

 

[MPServeline]

I just tested it after uploading new hold music and I can hear it until the call is answered but when I asked them to put me on hold to test it it was playing the hold music that was set previously not the new hold music I upoaded? Yet it did play whilst the line was ringing before they answered?

 

[Evolute IT]

I just tested it after uploading new hold music and I can hear it until the call is answered but when I asked them to put me on hold to test it it was playing the hold music that was set previously not the new hold music I upoaded? Yet it did play whilst the line was ringing before they answered?

When a user puts you on regular hold, you will always hear the global MOH.

Only while the call is waiting in the queue that you can customize the MoH.

 

[paulodagraca]

Hello MPServeline,

So the MOH for the queue works.
When you put someone on Hold, it is NOT the queue MOH, but the general system MOH.
So it works as should be.

Paulo

 

[MPServeline]

Great, thanks both. That explains things. So the MOH when someone puts you on hold can't be specific to a call queue then as such just the global one under system and that applies to everyone. I'll let the customer know that.