Call queue intro and MOH playing at the same time

[evanlonden]

Not sure if this is the correct category but I couldn't find a better one.

The issue is that when I call a number associated with a call queue were both the Intro Prompt and MOH is configured, they both start at the same time which makes the intro prompt hard or impossible to understand. Is there a delay or sequence that I need to configure somewhere?

3CX is on V20 U2.

Regards
Erwin

 

[VoIPTools]

No, this is not possible. What you should experience is a slightly quieter hold music being played while the intro prompt is being played. Once the intro prompt is finished, the music on-hold volume should return to normal. If you are having trouble hearing the prompt over the on-hold music, you can either manipulate the on-hold music volume by editing the wav file, or increase the volume of the intro prompt. This all has to be done outside of 3CX.