Call queue logging?

[SAM-dgap]

Hello,

Is there an actual log for call queue routing, or do I have to rely on a queue report?

Thanks!

 

[Alphabetic]

Routing? What do you mean?

There are call reports.

There is a 3CXQueueManager.log in the instance folder but you may need to increase your logging to get more information.

 

[SAM-dgap]

Sorry that could have been a little more descriptive. I am trying to find out what happens when a call hits a queue - i.e., what decision it makes when it picks what phone to ring. I will check the log fine you suggested. Thank you!

 

[Alphabetic]

You will find that in the log i mentioned.

 

[SAM-dgap]

Thanks - I increased the logging level and will use that info when I have another incident that requires me to look at it. I appreciate your answer!